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Calivio iOS
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OFFICIAL APP STORE SUPPORT PORTAL

How can we help?

Guaranteed direct support for Calivio on iOS · Response within 24 hours

Direct Email Support

Have questions about features, feedback, or need personal onboarding assistance? Reach our engineering team.

[email protected]

Report an Issue / Bug

Found a discrepancy in food macros, a scan glitch, or a crash? Submit a diagnostic report with iOS details.

Submit Bug Report

Data Deletion & Privacy

Request account removal or export your logged meal and nutrition history pursuant to GDPR / CCPA.

Request Deletion
FREQUENTLY ASKED QUESTIONS

Common Questions & Solutions

Quick answers to help you configure HealthKit, manage subscriptions, and optimize food scanning.

To grant or refresh Apple Health permissions:
  1. Open your iPhone's Settings app.
  2. Scroll down and tap Health > Data Access & Devices.
  3. Select Calivio from the list of applications.
  4. Tap Turn On All Categories to enable reading and writing Dietary Energy, Active Calories, and Macronutrients.
Once granted, Calivio updates your caloric expenditure and nutrition logs in real time.
In accordance with Apple App Store guidelines, all subscriptions are billed and securely managed directly by Apple under your Apple ID:
  1. Open your iPhone's Settings app.
  2. Tap your Name / Apple ID banner at the very top.
  3. Tap Subscriptions.
  4. Find and tap Calivio.
  5. Tap Cancel Subscription (or select an alternate billing tier).
You will retain full access to Pro features until the end of your current paid billing period.

Calivio utilizes specialized computer vision and food nutrition models to classify foods and estimate portion sizes. Simply tap the camera button inside the app and point your lens at your meal.

For packaged foods, point the camera directly at the UPC / EAN barcode for instant 100% verified nutrition facts from our global food database.

You have full autonomy over your data:

  • In-App: Go to Settings > Account > Delete Account and confirm. Your cloud profile, credentials, and synced food entries are immediately and permanently erased from our servers.
  • Local Data: To delete cached logs stored locally on your device, simply delete the Calivio app from your iPhone.
  • Support Request: You can also email [email protected] with your account email address.
All in-app financial transactions and subscriptions are processed by Apple. App developers do not have access to your credit card or billing portal. To request a refund, visit Apple's official refund portal at reportaproblem.apple.com, sign in with your Apple ID, locate Calivio, and choose "Request a refund".
Yes. You can manually log meals, track macros, view past history, and synchronize with Apple HealthKit completely offline. Any cloud sync operations will automatically queue and resume seamlessly once your device reconnects to Wi-Fi or cellular data.

Need Further Assistance?

We typically respond to all developer and customer support emails within 24 hours.

Email Mehraab Singh (Developer) →